How can we help?

1. Stand the bottle upright and hold it steady.
2. Turn the pump head to the left (counterclockwise) a few times. The pump head will unscrew and unlock.
3. Once released, press the pump a few times to start dispensing.

Turn the pump head, rather than removing the whole cap from the bottle. If it does not release, follow the next answer below.

If the pump does not unlock after a few gentle turns, or does not dispense after several presses, please do not force it or use tools.

For a Kesmedik.com purchase, choose “Damaged or incorrect item” in the form below. Include your order number, the product name and what you have tried. Keep a photo of the pump and bottle ready for our team. For marketplace purchases, request help through your order on that marketplace.

Start with our Find your care guide, or browse hair care, body care and relief & recovery. Tell us what you are looking for in the form below if you would like help choosing.

Start with the label on your specific product for its ingredient list and directions. Also check the product page for available details; instructions and formulas can differ between products.

If a detail is missing or unclear, choose “Product or ingredient question” below. Include the full product name, size and the ingredient or instruction you want us to check. We can help with questions before a Kesmedik.com purchase or about an item bought from our website. For a marketplace purchase, contact the seller through that marketplace.

Compare the full product name, size and label wording with your order confirmation. A different photograph or label alone does not confirm that two products have the same formula or purpose.

For a Kesmedik.com order, choose “Product or ingredient question”, describe the difference and keep a photo of the label ready. If you received a different item from the one ordered, choose “Damaged or incorrect item” instead. For a marketplace purchase, contact the seller through that marketplace.

Please do not assume every Kesmedik product has the same formula or concentration. Check the ingredient list on the exact item you are considering.

For a question before ordering from Kesmedik.com, or about your Kesmedik.com purchase, send a product or ingredient question with the full product name and the detail you need confirmed. We will check the available product information rather than make a general claim across the range.

Follow the directions and intended use on the specific product label. Our general product descriptions do not confirm suitability for every person, condition or use.

If your question concerns a child, a medical condition or use around pets, seek advice from an appropriate qualified professional. We can help identify the product and its available label information, but cannot provide individual medical or veterinary advice.

For an item purchased from Kesmedik.com, select “Product or ingredient question” and explain the concern. Include the product name, order number, when you used it and the batch or lot number if visible. You do not need to include detailed medical history in this form.

For a marketplace purchase, report the concern through the seller or support team on that marketplace. Our website contact form is not an emergency service.

For a product you are considering buying from Kesmedik.com, or have purchased here, choose “Product or ingredient question” and specify the document you need. Include the exact product name, variant and size so we can check which documentation is available.

For a marketplace purchase, request documentation through the seller on that marketplace.

Sign in to your account with the email used at checkout, then open your order to see its status. If tracking is available, follow the carrier link for the latest delivery updates.

Sign in to your account, open your order and choose the cancellation request option for eligible unfulfilled items. Select the items and submit your request. Requests are available until the items are fulfilled. Our team reviews the request; submitting it does not automatically cancel the order or issue a refund.

The option is available only for eligible unfulfilled items covered by our cancellation rules. These rules apply to purchases made after activation. If the option is missing, use the contact form below and include your order number. Once an item has been fulfilled, check our return policy instead.

Choose “Change or cancel an order” in the form below and contact us as soon as possible. Include your order number and the change you need. Changes are not guaranteed once processing or shipping has begun.

Check the delivery location, mailbox and any safe areas, and ask household members or your building team. Review the carrier’s tracking details. If you still cannot find it, choose “Delivery issue” in the contact form and include your order number.

Purchased through Amazon, Walmart or another marketplace? Each marketplace has its own order and support system. Please contact the seller or customer support through your order on the marketplace where you purchased for all questions or concerns about that purchase, including product issues, damaged or incorrect items, delivery, payments, returns and refunds. Our Kesmedik.com support team does not respond to marketplace order or product-issue inquiries through this website. Thank you for helping us direct your request to the right support channel.

Orders placed before 10:00 a.m. Eastern Time are handled the same day. Please allow up to 24 hours for processing. Carrier transit time begins after shipment. We ship from Doral, Florida, in the Miami area.

Standard Shipping uses USPS Ground Advantage, with an estimated transit time of 2–7 business days after shipment. Delivery dates are estimates, not guarantees. Read the shipping policy.

Standard Shipping is free on orders of $50 or more after discounts and before tax. USPS Priority Mail is a paid upgrade, including on orders over $50. Available rates appear at checkout. See all shipping rates.

We currently ship within the United States. See our shipping policy for current service details.

1. Open your order in your account and follow the carrier tracking link, if available.
2. Check the latest carrier update and estimated delivery date. Processing time is separate from transit time; Standard Shipping is estimated at 2–7 business days after shipment.
3. If the delivery estimate has passed or the tracking information does not explain the delay, choose “Delivery issue” below. Include your order number and the latest tracking status.

Delivery dates are estimates, not guarantees. Please contact us before placing a replacement order if you are unsure where your original order is.

Request a return within 30 days of receiving your order. Sign in to your account, open the order and select the return option. Choose the items, add a reason and submit your request. If the option is unavailable, select “Return or refund” in the form below.

We offer free return shipping and no restocking fee for eligible returns. Items must be unused, in their original packaging and in the same condition received. Sale items are eligible too. Once approved, we email a prepaid label and instructions. Please wait for approval before sending anything back. Read the full return policy.

We are here to help with damaged, leaking, defective or incorrect items from a Kesmedik.com order, even if you opened the packaging to inspect it.

1. Choose “Damaged or incorrect item” in the form below.
2. Include your order number, product name, date received and a short description of the problem.
3. Keep the item and packaging, if safe to do so, and take photos of the affected item, shipping box and label. Keep these ready to share when our team replies.

This form does not accept photo attachments. Please wait for our instructions before returning anything. We will review the issue and help arrange an appropriate resolution. Marketplace purchases must be handled through the original marketplace.

After receiving and inspecting your return, we will let you know whether the refund is approved. Approved refunds go to your original payment method within 10 business days; your bank may take additional time. Contact us if more than 15 business days have passed since approval.

Return the eligible item and place a new order for the product you prefer. Start with the return policy to check eligibility and request approval.

Sign in to your account and select Subscriptions. You can review upcoming orders, skip a delivery, pause or cancel. Make changes before the next charge is processed. Cancellation has no fee.

Open Subscriptions in your account to manage your shipping address and payment details. If you need help, select “Subscription help” below.

No. A return or an order cancellation does not cancel future subscription deliveries. Manage your subscription separately in your account. Cancelling a subscription also does not automatically cancel or refund an order already charged. Read the subscription policy.

1. Check your email for a payment notice, then sign in to your account and open Subscriptions.
2. Open the affected subscription and check its status and payment details. Use the available payment-update option if your details need changing.
3. If you cannot update the payment method, or the status is unclear, choose “Subscription help” and include the product name and the message you received.

Do not assume your next delivery is confirmed after a failed payment. Check the status shown in your account. Never send payment card numbers or security codes through the contact form.

First, check the subscription in your account to confirm its status. Updating a payment method alone does not confirm that a canceled subscription has restarted.

Choose “Subscription help” if you are unsure of the next step. Include the product name and whether you received a failed-payment or cancellation notice. Before setting up another subscription, check that you do not already have an active one for the same item.

A one-time purchase does not create a subscription. Sign in using the email address you used for the subscription purchase and check your order confirmation to see which purchase option you selected.

If you expected to see an active Kesmedik.com subscription, choose “Subscription help” and include your order number. New to subscriptions? Explore how Subscribe & Save works.

Go to My account, enter the email used for your order and use the verification code sent to your inbox. You do not need to create a password.

Make sure you are signing in with the same email used at checkout. Amazon and Walmart orders are managed in their respective marketplaces. If a Kesmedik.com order is missing, select “Account help” below.

Check your spam or junk folder and confirm that your email address is correct. Request a new code from the sign-in page. If the issue continues, use the contact form below. Never send us a password or verification code.

After a successful submission, this page displays a confirmation. Our team will reply to the email address you enter in the form. Check that it is correct and look in your spam or junk folder for our reply.

Please include your order number for order questions. If you need to add information after we reply, keep it in the same email conversation so our team can follow the full request.