How can we help?

Sign in to your account with the email used at checkout, then open your order to see its status. If tracking is available, follow the carrier link for the latest delivery updates.

Sign in to your account, open your order and choose the cancellation request option for eligible unfulfilled items. Select the items and submit your request. Requests are available until the items are fulfilled. Our team reviews the request; submitting it does not automatically cancel the order or issue a refund.

The option is available only for eligible unfulfilled items covered by our cancellation rules. These rules apply to purchases made after activation. If the option is missing, use the contact form below and include your order number. Once an item has been fulfilled, check our return policy instead.

Choose “Change or cancel an order” in the form below and contact us as soon as possible. Include your order number and the change you need. Changes are not guaranteed once processing or shipping has begun.

Check the delivery location, mailbox and any safe areas, and ask household members or your building team. Review the carrier’s tracking details. If you still cannot find it, choose “Delivery issue” in the contact form and include your order number.

For order tracking, payments and returns, start from your order in the marketplace where you purchased. Orders placed there do not appear in your Kesmedik.com account. For a product question, use the form below and select the marketplace.

Orders placed before 10:00 a.m. Eastern Time are handled the same day. Please allow up to 24 hours for processing. Carrier transit time begins after shipment. We ship from Doral, Florida, in the Miami area.

Standard Shipping uses USPS Ground Advantage, with an estimated transit time of 2–7 business days after shipment. Delivery dates are estimates, not guarantees. Read the shipping policy.

Standard Shipping is free on orders of $50 or more after discounts and before tax. USPS Priority Mail is a paid upgrade, including on orders over $50. Available rates appear at checkout. See all shipping rates.

We currently ship within the United States. See our shipping policy for current service details.

Request a return within 30 days of receiving your order. Sign in to your account, open the order and select the return option. Choose the items, add a reason and submit your request. If the option is unavailable, select “Return or refund” in the form below.

We offer free return shipping and no restocking fee for eligible returns. Items must be unused, in their original packaging and in the same condition received. Sale items are eligible too. Once approved, we email a prepaid label and instructions. Please wait for approval before sending anything back. Read the full return policy.

Contact us using “Damaged or incorrect item,” even if you opened the item to inspect it. Include your order number, the affected product and what happened. Keep any photos available for our team to review.

After receiving and inspecting your return, we will let you know whether the refund is approved. Approved refunds go to your original payment method within 10 business days; your bank may take additional time. Contact us if more than 15 business days have passed since approval.

Return the eligible item and place a new order for the product you prefer. Start with the return policy to check eligibility and request approval.

Sign in to your account and select Subscriptions. You can review upcoming orders, skip a delivery, pause or cancel. Make changes before the next charge is processed. Cancellation has no fee.

Open Subscriptions in your account to manage your shipping address and payment details. If you need help, select “Subscription help” below.

No. A return or an order cancellation does not cancel future subscription deliveries. Manage your subscription separately in your account. Cancelling a subscription also does not automatically cancel or refund an order already charged. Read the subscription policy.

Start with our Find your care guide, or browse hair care, body care and relief & recovery. Tell us what you are looking for in the form below if you would like help choosing.

Check the product page and the label on your item for ingredients and directions. Instructions differ by product. If you cannot find a detail, choose “Product or ingredient question” below and include the exact product name.

Choose “Product or ingredient question” below and tell us the product name and wording on your label. We will help check the difference. Please do not assume two items are identical based on appearance alone.

Go to My account, enter the email used for your order and use the verification code sent to your inbox. You do not need to create a password.

Make sure you are signing in with the same email used at checkout. Amazon and Walmart orders are managed in their respective marketplaces. If a Kesmedik.com order is missing, select “Account help” below.

Check your spam or junk folder and confirm that your email address is correct. Request a new code from the sign-in page. If the issue continues, use the contact form below. Never send us a password or verification code.