Refund policy
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We want you to feel confident shopping with Kesmedik. You may request a return within 30 days of receiving your items. We offer free return shipping and no restocking fee on eligible returns.
Requesting an order cancellation
For eligible purchases made after our cancellation rules were activated on September 30, 2026, you can request cancellation of unfulfilled items until they are fulfilled. Sign in to your customer account, open the order and select the cancellation request option.
Our team reviews each request. Submitting a request does not automatically cancel an order or issue a refund. If the option is unavailable, contact us through our Help & Contact center with your order number. For fulfilled items, follow the return process below. Cancelling a subscription order does not cancel future subscription deliveries.
Eligible returns
All Kesmedik products, including discounted and sale items, are eligible for return when they are unused, in their original packaging, and in the same condition as received. Please include your order number or proof of purchase.
If your product arrives damaged, defective, or incorrect, contact us even if you have opened the packaging to inspect it.
How to request a return
- Sign in to your Kesmedik customer account using the email address associated with your order and the verification code sent to your email.
- Open the order you wish to return, select the return option, choose the items, and provide your reason for returning them.
- Submit your request. We will review it and notify you by email.
If the return option is unavailable or you need help, visit our returns help and, if you need personal assistance, choose “Return or refund.” Include your order number, the items you wish to return, and the reason for your request. For damaged or incorrect items, choose “Damaged or incorrect item” and keep any photos available for our team to review.
Free return shipping
Please wait for approval before sending anything back. Once your return is approved, we will email you a prepaid return shipping label and instructions. Kesmedik covers the cost of the provided return label. Use this label to send your items back; you do not need to purchase return postage.
We do not charge a restocking fee.
Our return address is:
Kesmedik Natural Relief
2101 NW 82nd Ave
Doral, FL 33122
United States
Damaged, defective, or incorrect items
Please inspect your order upon delivery and visit our returns help promptly and, if you need personal assistance, choose “Damaged or incorrect item” if an item is damaged, defective, or different from what you ordered. We will review the issue and help arrange an appropriate resolution.
Exchanges
If you would like a different product, contact us to arrange an eligible return. You can then place a separate order for your preferred item.
Refunds
Once we receive and inspect your return, we will notify you whether your refund is approved.
Approved refunds will be issued to your original payment method within 10 business days. We will not deduct a return shipping or restocking fee. Your bank or payment provider may need additional time to post the refund.
If more than 15 business days have passed since refund approval, visit our returns help and, if you need personal assistance, choose “Return or refund.”
Subscription orders
The same return conditions apply to products purchased through a subscription. Returning an item does not cancel future subscription deliveries. You can manage or cancel future deliveries through your customer account.
Explore related help
Shipping & delivery · Returns & refunds · Order changes & cancellations · Subscriptions
Still need help? Choose a topic in our Help & Contact center. Review the answers, then contact our team if your question is unresolved.