Cancellation policy
Find the next step
Order cancellation requests
For eligible purchases covered by our cancellation rules, sign in to your account, open the order and request cancellation of unfulfilled items before fulfillment. These rules apply to purchases made after activation on September 30, 2026. Our team reviews requests; a request does not automatically cancel or refund an order. If the option is unavailable, use our order help. See order cancellation help.
Subscriptions
When you choose a subscription, you authorize recurring charges to your selected payment method at the price and frequency shown at checkout. Applicable shipping charges and taxes are displayed at checkout.
Manage your subscription
Sign in at account.kesmedik.com and select Subscriptions. You can review upcoming orders, update your payment method and shipping address, skip an upcoming order, or pause or cancel your subscription.
Canceling future deliveries
You may cancel your subscription without a cancellation fee. To prevent the next recurring charge, cancel before that charge is processed.
Canceling a subscription stops future recurring orders. It does not automatically cancel or refund an order that has already been charged. For an existing unfulfilled order, use the cancellation request option in your account when available. For other help, use our order help.
Returns
Subscription products follow our Return and Refund Policy, including the 30-day return window, free prepaid return shipping for approved eligible returns, and no restocking fee.
Returning a product does not cancel your subscription. Please cancel future deliveries separately through your account.
Need subscription help?
Start with our subscription answers. If you still need assistance, use the Help Center form and choose “Subscription help.” For returns, review returns help.
Explore related help
Shipping & delivery · Returns & refunds · Order changes & cancellations · Subscriptions
Still need help? Choose a topic in our Help & Contact center. Review the answers, then contact our team if your question is unresolved.